Lead-Er ("we", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we collect it, how we use and disclose it, and the rights you have over it.
1. What we collect
Depending on how you interact with us, we may collect: your name, email address, phone number, and company details submitted through our enquiry form; contact and business information sourced from licensed third-party data providers for outreach purposes; and standard technical information such as IP address, browser type, and general usage data collected automatically when you visit our site.
2. How we collect it
We collect information directly from you when you submit an enquiry or otherwise contact us, from licensed data providers where we are engaged to generate leads or appointments on behalf of a client, and automatically through cookies and similar technologies as described in our Cookie Policy.
3. Why we collect and use it
We use personal information to deliver our lead generation and appointment setting services, to respond to enquiries, to qualify contacts against the criteria agreed with our clients, to operate and improve our business, and to meet our legal and regulatory obligations, including those under the Do Not Call Register Act 2006 and the Spam Act 2003 (Cth).
4. Who we disclose it to
Where information relates to a lead or appointment generated on behalf of a client, it is disclosed to that specific client for the purpose the information was collected for. We may also share information with trusted service providers who support our operations, such as CRM, hosting, or telephony providers, under obligations to protect it. We do not sell personal information to unrelated third parties.
5. Overseas disclosure
Some of the service providers we use to operate our business (for example, cloud hosting or software platforms) may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with the Australian Privacy Principles.
6. Data security and retention
We store personal information in access-controlled systems, limited to personnel who need it to perform their role. We take reasonable technical and organisational steps to protect information against misuse, loss, and unauthorised access. We retain information only for as long as reasonably necessary for the purpose it was collected, or as required by law.
7. Access, correction, and complaints
You have the right to request access to, or correction of, personal information we hold about you, and to ask that it be deleted, subject to any legal obligations we may have to retain it. If you wish to make a request, or if you have a concern about how we've handled your information, you can contact us through this site. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page.